Terms & Conditions

TERMS & CONDITIONS

Welcome user! Through your access to or use of Hair World Online Store under Hair World (M) Sdn.Bhd,Reg No (828281-W), the website ("site") and url ("www.hairworld.com.my") you are agree to be bound by the following Terms and Conditions ("Terms of Service").

Websites linked to by Hair World Online Store
Any websites linked to Hair World Online Store are developed outside of Hair World Online Store’s control. These sites may have their own privacy policies and may place their own cookies on your computer and collect data or personal information.
Hair World Online Store is not responsible for the information contained on these external sites. If you believe a site linked to by Hair World Online Store is inappropriate, malicious or may be offensive, we insist you to contact us.


Copyright and Trademarks

·         The " Hair World Online Store Web Site" or the "Site", including www.hairworld.com.my in its entirety and all other sites and services owned and operated by Hair World Online Store is defined by and includes their Design, Content, Text, Graphics, Programming Code and Posting.

·         The "Content" includes all Graphics, Text, Design and Programming used on the Hair World Online Store site.

·         "Text" includes all text on every page of the Hair World Online Store’s website, regardless of the nature or context of that text.

·         "Graphics" includes all logos, buttons, navigational graphics and all other graphical elements of the Site, excluding paid advertising banners.

·         "Design" includes all layout, interface and colour combinations used on the Site.

·         "Programming Code" includes both client-side (HTML, JavaScript, etc) and server-side (PHP, Perl, Active Server Pages, databases, etc) used on the Site.

·         "Posting" refers to any posting or information added to the website originating from both either Hair World Online Store or any external parties. This includes all reviews, recommendations etc.

User Obligations and Rules
Through your Acceptance of this Terms of Use agreement, you agree NOT to do any of the following while using the Site:

·         Violate any applicable law or regulation

·         Access, tamper with or use non-public or non-authorised areas of the Site. Unauthorised individuals attempting to access these areas of the Site may be subject to prosecution

·         Tamper with postings and/or login accounts and information of other users

·         Solicit or gather any user's information available from the Site, such as other users' names and email addresses, for any commercial or business purposes

·         To transmit any unsolicited advertising, i.e. "spam".

·         Do anything which would create or impose an unreasonable or disproportionately large burden or load on the Site

·         Impersonate or misrepresent your affiliation with any person or entity

·         Post false or misleading information about a product

·         Post or transmit any Content that infringes a third party's intellectual property rights, copyrights, trademarks or rights of publicity or privacy

·         Post or transmit any Content that is unlawful, untrue, fraudulent, harassing, libellous, defamatory, abusive, tortious, threatening, pornographic, harmful (including but not limited to viruses, corrupted files, or any other similar software or programs), overly disparaging or deprecating of Hair World Online Store or other users or otherwise objectionable

·         Repeat any action after you receive warning or request to desist from Hair World Online Store, whether or not that action is explicitly stated in policies. This includes continuing to useHair World Online Store service under the same account, a different account or reregistering under a new account after your membership has been temporarily suspended, indefinitely suspended or terminated.

·         Do not fail to respond to an email from Hair World Online Store regarding violation, dispute or complaint penalties

Exchanges & Refunds
hairworld.com.my will only sell authentic products with a full warranty. Manufacturer warranties are maintained with a minimum of 6 months on electricals. Please check the item description for confirmation on warranty. 

All electricals are desigend for use in Malaysia. It is the users responsibility to understand whether these Electricals are compliant in other countries.

Promotion/Voucher Codes
Promotion or Voucher codes offered by hairworld.com.my cannot be combined with other promotional codes for any order. Only one promotion/voucher code can be used per order.

Hair World Online Store will not exchange or refund goods unless they were damaged or faulty when purchased. If you have simply changed your mind and want a refund a 10% restocking fee is applicable. Goods must be unopened, undamaged and unused including packaging. Alternatively we can provide a store credit for the full value of your purchase. We cannot refund freight charges on delivery and return of goods.

If your products are damaged in transit please contact us immediately to arrange a replacement.

In the event that a refund is warranted, Hair World Online Store will refund the appropriate amount to the credit card used for the purchase.

Stock Availability
Hair World Online Store will always try to fulfill customer orders immediately. However, on the occasion that an item is out of stock you will be informed by email with an estimated time of arrival. Usually backordered products ship within 7 days.

Liability
Hair World Online Store does not take responsibility for incorrect information provided at checkout. If an item is sent to an incorrect address because of user error, Hair World Online Store is not obliged to re-send the item to an alternate address at our expense. 
Hair World Online Store will not accept liability for any loss or damage during delivery as all deliveries are handled by courier company. Orders can take up to a maximum of 14 days for delivery although we will always make an effort to get the item(s) to you sooner, if possible. In the event that delivery is delayed you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place. We will always do our best to investigate any missing or lost parcels with courier company on your behalf and do everything in our power to remedy the situation.

Hair World Online Store is not liable for any fees third party fees that may arrise such as customs release charges. It is the buyers descretion to ensure they contact their local authorities to verify any extra charges.

 

Shipping
Orders are usually shipped within 24 hours so long as:

·         Order is made before 2pm

·         Products are in stock

·         Mon - Fri (weekends & public holidays excluded)

 

Insurance
Insurance is offered during checkout with every order. This is transit insurance, which covers you incase the parcel gets lost or does not arrive. Hair World Online Store is released from any liability claims, if an uninsured parcel is lost during transit. Insurance will cover you in the situation that:

·         The parcel scanning results fail to show that the delivery has been made to the shipping address provided on your invoice.

Insurance will not cover you in any situation where one of the following events has occurred:

·         You have requested that the delivery driver leave your parcel unattended at the shipping address provided on your invoice.

·         A signature has been received by the courier company and that the address on the courier company delivery document matches the shipping address provided on your invoice.

Non-Delivery Claim
You must notify us of a non-delivery claim within 30 days of us dispatching your order.  We will then contact the relevant delivery company to have your parcel tracked and the issue resolved.  We do not accept non-delivery claims outside of this period.

Disclaimers
The Site contains advertisements and information provided by third parties. As a result, there may be inaccurate information, typographical or other errors, programming bugs or computer viruses in this web site or its contents. Although courier company does take measures to prevent this information from ever reaching the end users, Hair World Online Storeand any contracted party make no representations about the accuracy or suitability of the information or links provided on the Site. The information is provided 'as is', without express or implied warranty. You use the information and links at your own risk.


Hair World Online Store has no liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of systems or loss of data) arising from or in connection with any use of the information on or access through this web site for any reason whatsoever (including negligence).


Use of the Site is your own risk. Hair World Online Store endeavour to provide a convenient and functional website however, we do not guarantee and Hair World Online Store therefore disclaims any and all responsibility or liability for the accuracy, content, completeness, legality, reliability, or operability or availability of information or material displayed, presented or available on and by the Site. Hair World Online Store Reserves all rights to reject, refuse any order or to sell under cost price. Hair World Online Store disclaims any responsibility for the deletion, failure to store, misdelivery, or untimely delivery of any information or material. Hair World Online Store disclaims any responsibility for any harm resulting from downloading or accessing any information or material on the Internet through the Hair World Online Store Site.


Amendments to this Agreement
Hair World Online Store may modify or revise this "Terms of Use" Agreement, at any time. Any use of the Site will be considered your acceptance of the new Terms of Use Agreement. If at any time you believe the "Terms of Use" Agreement is unacceptable, you may no longer use the Site. Please also take not that the Hair World Online Store may also change the Site at any time.


Privacy
Please view our privacypolicy document.


Changes to this Agreement
This Terms of Use will change from time to time. All changes will be posted on this page and if significant, will be given priority in prominence. The version of this Terms of Use Agreement is stated at the begining of this Agrement.

If you have any additional questions, please feel free to contact us at any time.